Product
A WhatsApp AI assistant that answers from your business information
Paygham’s customer AI assistant is a WhatsApp feature. It can reply to incoming customer messages using facts you provide—not as a human agent, and not as a replacement for your support team.
Automatic replies stay off until you enable them. One successful reply uses one credit. English, Dari, Pashto, or automatic matching.
How a WhatsApp AI reply is assembled
Live WhatsApp thread · illustrative
Customer numbers message +93 20 555 xxxx. Shop assistant answers from your information — not as a person.
This successful reply uses 1 credit
+93 70 555 xxxx
Shop assistant · AI · not a person
Illustrative chat · Hours
Are you open tomorrow?
16:42
Retrieved · FAQ
Opening hours
Saturday–Thursday 9:00–18:00. Friday closed.
We're open tomorrow from 9:00 to 18:00. Friday we're closed. How else can I help?
16:42
Source vault
It answers from what you gave it
Retrieved snippets are treated as reference material. The assistant is instructed not to invent business facts such as prices, hours, or policies.
FAQ
Answers you already repeat
Hours, location, delivery areas, and policies stay in short question-and-answer cards the assistant can retrieve.
PDF
Documents you already have
Upload a delivery sheet or product list. Snippets come back as reference — not as a rewritten brochure.
Website
Pages customers already read
Point at a public site. The assistant uses imported copy as evidence, then replies on WhatsApp.
Handover
When a person must step in
Refunds, complaints, and anything you mark for a teammate leave the assistant and wait for a human.
Prepaid, not a subscription
One successful reply uses one credit
There is no monthly AI subscription. Failed replies do not keep that credit. Eligible accounts can claim a one-time trial of reply credits after email verification. Pack credit counts are shown in your dashboard.
One-time pack
Starter
$5.99
Credits shown at checkout
One-time pack
Growth
$9.99
Credits shown at checkout
One-time pack
Agency
$30.99
Credits shown at checkout
A custom amount from $6.00 may also be available when that option is turned on. Pay with the methods displayed at checkout in your account.
Setup stations
Nothing is sent until you turn it on
The assistant does not create a separate WhatsApp account. You connect a number you already use with Paygham, choose it in the dashboard, then enable automatic replies.
01
Create your assistant
Name it and describe the business it should represent.
02
Add business information
FAQs, pasted text, PDFs, or a public website.
03
Check credits
One successful reply uses one prepaid credit.
04
Test a reply
Ask a sample question in the dashboard first.
05
Choose a WhatsApp number
Use a number you already connected in Paygham.
06
Enable automatic replies
Nothing is sent to customers until you turn this on.
Languages
English, Dari, Pashto, or automatic
Set a language, or let the assistant match the customer’s language when it can. Replies still have to come from your business information.
Honest limits
What the assistant cannot guarantee
- The assistant is not a human and not a person on your staff.
- It does not replace your company’s support team.
- It should stay inside the information you provided.
- It does not guarantee perfect answers.
- Customer assistants cannot access Super Admin tools.
Frequently asked questions
Does the WhatsApp AI assistant replace my support team?
No. It can answer routine questions from the information you provide. It is not a human, it does not guarantee perfect answers, and you should keep a handover path for cases a teammate must handle.
What information can the assistant use?
You can add FAQs, pasted text, PDF files, and pages from a public website. Replies should be based on that business-provided information rather than invented facts.
How do AI reply credits work?
One successful AI reply uses one credit. Credits are prepaid and are not an AI subscription. Eligible accounts may claim a one-time trial after email verification. Pack prices and remaining credits are shown in the Paygham dashboard.
Which languages can it reply in?
You can set English, Dari, Pashto, or automatic matching so the assistant replies in the customer’s language when it can.
Do I need a connected WhatsApp number?
Yes. Automatic replies run on a WhatsApp number you connect in Paygham, using the browser or server engine already available for sending.
Related
Set up your WhatsApp AI assistant
Create a Paygham account, add your business information, and enable automatic replies on a connected WhatsApp number.